Return Policy

INTRODUCTION
  • At “Credo Brands Marketing Pvt Ltd. (Mufti)”, we believe in giving you the comfort of Cancelling/ Returning a product if you are not completely satisfied with it upon delivery. IT is assumed that the user has clearly read and understood the T&C and agrees to abide by the return policy clauses stated in relation to any purchase made online.

CANCELLATION & REFUND
  • A] Cancellation implies to ending the contract which you have entered into with www.muftijeans.in and will have the following implications.

    • Order(s) will not be processed any further.
    • No dispatch / delivery will take place.
    • Full Refund on product value will be guaranteed.

  • B] Cancellation Acceptance Policy

    You can raise a request to cancel your order(s) within 24 hours of placing the online purchase (and subject to non-shipment by that time, thereafter the policies under RETURNS AND REFUNDS clause detailed hereunder shall apply) only IF –

    • You have purchased the undesired Size.
    • You have purchased the undesired Color.
    • You have purchased the undesired Style.
    • You have fed in the incorrect Billing Address.
    • You have fed in the incorrect Shipping Address.
    • You have learnt that the purchase made was a result of Fraudulent Activity or a Phishing Attack.

  • C] You can cancel your order(s) by following the simple steps mentioned below.


  • D] Once we have received your request/duly filled form submitted by you from your registered email id (same email id from which the order was placed), we shall, subject to its compliance with the Cancellation Acceptance Policy process your cancellation request.

REFUND OWING TO CANCELLATION
  • You can choose to procure a Full Refund on Product Value against the Cancellation of Your Order

    • Full refund on the product value will be made to your Credit/ Debit card / Net Banking account, whichever is the original mode of transaction during purchase.
    • Credit / Debit card refunds may take up to 7-10 days, depending upon the policies of Issuing Bank.
    • Please allow 2 to 3 billing cycles for the refund to reflect in case of a Credit Card for the refund to reflect on your Billing Statements.
    • In some cases due to third party interventions, it may take more time and because of our inability to influence this, we cannot be held responsible for any consequences whatsoever owing to the same.
    • “Credo Brands Marketing Pvt Ltd. (Mufti)” reserves the Right to discretion & final decision.

  • E] DISCLAIMER – All disputes are subject to the Laws & Policies of the Sovereign Republic of India and will be settled as per Mumbai Jurisdiction. Credo Brands Marketing Pvt Ltd. (Mufti) reserves the right to discretion and final decision.

RETURNS & REFUNDS
  • A] Return implies to cancellation of the contract post receiving the delivery of the product owing to dissatisfaction with the product.

    B] RETURN ACCEPTANCE POLICY

    To ensure that your Return Request is processed positively kindly ensure that

    • The return merchandise is falling in the category of Apparel and Footwear only.
    • Products which are unused, unsoiled, unaltered, not dry cleaned and not perfumed will ONLY be considered eligible for Returns.
    • There is no physical damage due to In Transit of the product mentioned below
    • All the Labels, Tags, Original Invoice, Maintenance coupons and/or any other inclusion and original packaging of the product are intact.
    • “Credo Brands Marketing Pvt Ltd. (Mufti)” receives the returned product with all requisites, labels, tags and original packaging intact.
    • Kindly ensure you ship the product through a Reliable & Reputed Carrier/ Courier Service Provider that will provide you with an online tracking number and retain the same until refund is processed.
    • “Credo Brands Marketing Pvt Ltd. (Mufti)” advises to use the same Carrier through which product has been delivered.
    • “Credo Brands Marketing Pvt Ltd. (Mufti)” takes no liability in case of loss of merchandise by carrier.
    • No refund will be issued if we do not receive the product within 15 days of raising the Return Request.
  • Kindly ship the product to the Correct Address Only- E-commerce Department, Credo Brands Marketing Pvt Ltd. (Mufti) Gala No: 271-285, 12th & 13th Cross KareemSaab Layout, Hegganahalli, Vishwaneedam Post,

    Bangalore: 560091, Karnataka, India. Phone: 080-8065697080 - 86

    C] You may raise a request to return your order within 7 days of delivery of product if-

    • The package is tampered with.
    • The product has a manufacturing defect (a highly unlikely event). Final discretion of acceptance rests with Credo Brands Marketing Pvt Ltd. (Mufti).
    • The shipped product is different from the one that was ordered with respect to Size, Color, Type or Make.
    • Please read our Colour Disclaimer Policy to understand this better.
    • The shipped product is incomplete.

  • D] To apply for a return kindly follow the simple steps mentioned below.

    • Write to us at ecommerce@mufti.in & customerdesk@muftijeans.in or call us at 1800 425 1998 (From 10.30 am to 06.00 pm).
    • Mention your Order Number and initiate a request for refund.
    • We will send you a download link of the Cancellation/ Return Form.
    • Download the form and submit it after duly filling it within 7 days of receiving the delivery of the order.[SEE SPECIMEN]
    • Alternatively, you can duly fill the form, save it and email it to us at ecommerce@mufti.in & customerdesk@muftijeans.in from the registered email id (email id used for placing the order).
    • For return shipments within India, one way shipping cost will have to be borne by the customer.
    • For International Returns, shipping cost, custom duties [wherever applicable] will have to be borne by the customer.
    • For any help or assistance you may visit our nearest store. Please check your nearest store by clicking on our Store Locator.

  • E] Once we have received your duly filled form submitted by you, we shall process your refund request in the following manner.

    • Once Return Product has been received by Credo Brands Marketing Pvt Ltd. (Mufti); the compliance team will check and inspect the product to verify if it adheres to the requirements of our Return Acceptance Policy.
    • Upon clearance, Full Refund on Product Value will be offered.
  • Refund OWING to Return.
    • Full refund on the product value will be made to your Credit/ Debit card or Net Banking account, whichever used at the time of making the purchase.
    • Please allow 2 to 3 billing cycles for the refund to reflect in case of a Credit Card for the refund to reflect on your Billing Statements.
    • Please note card refunds may take up to 7-10 days depending upon the policies of customer’s Bank to complete the refund transaction. Please allow 2 to 3 billing cycles in case of a Credit Card for the refund to reflect on your Billing Statements.
    • In some cases it may take more time. Rest assured that the delay would never be at Credo Brands Marketing Pvt Ltd. (Mufti) end and because of our inability to influence this, we cannot be held responsible for any consequences whatsoever owing to the same.

  • F] DISCLAIMER – Disputes subject to the Laws & Policies of the Sovereign Republic of India and will be subject to and settled as per Mumbai Jurisdiction. 

  • To Download Merchendise Form Click Here