Frequently asked questions

Yes MUFTI is proud to be a totally Indian Brand.

You can Purchase our products from our offline stores. Take a look at our store locator here 

We list our products in their various category heads on the home page; you can search for the individual category head and look out for your required products there.

We have a search option that can be used for a refined search, by using key words to reach a particular category.

While you are browsing for your product, don’t forget to check out all the options, in color, fit, styling and prints.

It is quite possible that we may run out of stock for your desired product, or its size or option. In such case, please feel free to contact us by writing an email at [email protected] or call us on our toll free number 1800 425 1998.

You can order your product online using our website as a registered user.

If you are above 18 years of age, and a first time visitor to our website, we recommend that you register yourself with us. Please add your personal details carefully like name, e-mail Id, mobile number and delivery address, this will enable your product to reach you on time.

We will update you regularly about our new arrivals and promotions well in time.

Please read the privacy policy regarding data sharing by clicking here 

Select a product category and lookout for the following

Fabric / Color / Style / Length / Fit, please refer our size guide for the right fit and size.

Once the product moves to the shopping cart, check the final price once more and look out for “MuftiShpere” point redemption option. Redeem those points that you have earned in the past at this moment. You have an option to choose the number of points you may want to redeem. Check for the available points in ‘’My Account ‘’ and redeem the same by choosing ‘’MuftiSphere Points’’ on the mode of payment page. Once you complete the redemption process the balance payment if any can be made by the other mode of payment option from Credit / Debit cards and or Internet banking options provided by the payment gateway. You can pay us using Payu / PAYTM payment wallets as well.

This will conclude the process of placing your order. As a confirmation, we will send you an Email regarding the same on your registered email id with us. You can check the status of your order and related delivery schedule in “My Account”

During the entire process of placing your order, if you have lost internet connection or encounter any other delay in the process, please feel free to write to us about the same on our email id [email protected] and or call on our toll free number 1800 425 1998 for support.

Currently we don’t offer Cash on Delivery as an option.

We have an electronic gateway to facilitate the payment. You can use all leading banks Visa / Master / Amex credit and or Debit cards. We also have internet banking options if you would like to use that.

Once you place an order, we don’t have an option of editing that particular order. You will not be able to add or remove products from your order. You do have an option to raise another order on us, if you want to add or remove any products. Don’t forget to cancel your earlier order if changed.

If you are a registered customer with us, we offer you an option to get your delivery to any desired address while closing the order.

Once an order is placed, you can’t change the delivery address. If the order has left for its destination as per your order, we can’t change that as well.

You can contact our customer service representatives by dropping us an email [email protected] or calling us at our toll free number 1800 425 1998 for changes, but if the order has been dispatched, we will not be able to change its delivery location.

We will not be able to ship at multiple addresses on one order. Place more than one order, in case you have multiple delivery points for an order.

Once you have successfully placed your order, we try and deliver to your address within 10 business working days. Our logistic partner will get in touch with you for deliveries, request you to coordinate with them for any specific day, date and or time of delivery that you may desire.

Since this is a third party operation we don’t have an option of directing your delivery schedule

We won’t be able to collect an order over phone. But we will help you, choose your products and any other support that you may need to place an order on us. For this you can call on us on our Toll free number 1800 425 1998

Once you have placed your order, we will send you an order confirmatory email id. We will start packing up your order and start the delivery process. At every stage of this process we keep you posted on the latest action from our side.

You can track your order on our website by visiting your “My Account” section.

At times it may take us more than 24 hours to update the status on your order, once it is placed.

If for any reason the amount gets debited and we have not confirmed your order, please write to us about the same at our email id [email protected] and or call us on our Toll free number 1800 425 1998 for support. We will help you with placing your order if the amount has been paid to us.

In case the amount is not paid to us for a failed order by your bank, the bank itself will roll back the payment. For this you need to contact your Credit / Debit Card issuing Bank.

In case you want a refund of you amount, and the same has been paid to us, no worries at all, we will refund the amount to you within 7 working days via a Credit to your Credit / Debit card or Internet banking to your Bank account. We have a mechanism to refund your payment the same way that we collected it from you.

No worries about that as well, in case the order is not successful we will roll back the “MuftiSphere” points to your account within 24 hours, once you bring this up to our attention. Please write to us on our email id [email protected] and or call us on our Toll free number 1800 425 1998 and we will take care of the rest.

Simple, go to your “My account” section and select the order that you want cancelled. Please note that you will not be able to cancel the order partially.

If your products have been shipped you, we will not be able to cancel your order.

Refund if any, will be initiated within 48 hours of your order cancellation and refund will be made to you, within 7 working days using the same electronic route adopted by you for payments to us.

You cannot place a bulk order using My Account.

For all your bulk order requirements we suggest that you drop us a line on our email id [email protected] and or call us on our Toll Free number 1800 425 1998 for us to serve you better.

Once you receive your order, please try on the same for fit and feel. However please treat the product with care. You need to retain all the labels and packing slips along with the original packing in which the product reached you, in case you would like to return / exchange the product back to us.

Please do not use any perfumes and or wash or iron the product before you return the same to us. For more elaborate details on product returns, please read our return policy by clicking on the following link

This is not possible once the order is placed. However we encourage you to raise another order on us, in case you need anything more.