Return Policy

At Credo Brands Marketing Ltd. (Mufti), we prioritize your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a 7 days Return Policy. By making a purchase on www.muftijeans.in, you acknowledge that you have read and understood the terms and conditions, agreeing to adhere to the specified return policy clauses.

1. Apply for a Return:

To initiate a return, follow these simple steps:

• Login to your account using your registered details.
• Click on "☰" and then on "Orders" tab.
• Click on "Return" reflecting below the order delivered.
• Select the specific product(s) from your order that you wish to return.
• Select the "Reason for Return" then select the "Refund Method".
• Click on the "Submit Request" tab and your request will then be processed and approved.

If you prefer, you can also initiate a return by reaching out to us:

• Write to us at support@muftijeans.in, mentioning your order number and providing a brief reason for returning the product(s).

2. Return & Exchange Policy:

• You may initiate a return or exchange within 7 days from the date of order delivery. Requests made after 7 days will not be processed.
• The product(s) must be unused, unwashed, and in a resalable condition.
• All original labels and tags must be intact and attached to the product.
• Exchanges are only allowed for size-related issues (swapping for a different size in the same product.)
• Return and Exchange is not allowed for Exchanged products.
• The exchange product will be dispatched after 1 business day of pickup confirmation by our courier partner.
• We cannot process exchanges for a different product. If you wish to purchase a different item, please initiate a return for a refund and place a new order.
• Items Not Eligible for Return or Exchange:
  • Gift cards / Special Vouchers / Special Schemes / Coupon.
  • For additional products that are not returnable, it is mentioned in the product description.
• To report a wrong product or missing item, you must share the package unboxing video when contacting us.
• Return and exchange pickups will be scheduled within 5-7 working days from the initiation of the request.
• The availability of reverse pick-up services is subject to your area pin code.
• The courier company will make two attempts to pick up the shipment. If both attempts fail, the customer is responsible for sending the shipment back to the company address.
• Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
• A non-refundable charge of Rs. 99 will be applied to all Cash on Delivery (COD) orders that are returned for a refund.

3. Self-Shipping of orders for Returns:

In case your pin code is non-serviceable for a reverse pick up, you'll have courier the product(s) to the following address:

Address to:

Name: Mufti E-commerce

Credo Brands Marketing Ltd.

Plot No. B-8, MIDC Central Road, Marol, Andheri (E), Mumbai-400093 P: 022 61417200

4. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• The refund amount will be credited in 7-10 working Days.
• For Prepaid Orders: Refunds are initiated directly to the source account.
• For COD Orders: Refunds are initiated via a link, which we share with the customers who opted for the return option. Please enter the correct details in the link. Any bank account details provided by the customer will be considered final. No changes can be made once the link is redeemed.
• If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.
• Allow 2 to 3 billing cycles for any refunds from credit cards or Third-Party Payment apps (e.g.: Simpl, LazyPay, etc.)
• If you haven't received a refund yet, first login in your account again and check.
• If you've done all of this and you still have not received your refund yet, please contact us at support@muftijeans.in,
• Credo Brands Marketing Ltd. (Mufti) is not responsible for any delay caused by third-party interventions.

5. Cancellation & Refund:

• You can raise a request to cancel your order(s) within 24 hours of placing the online purchase.
• Cancellations are only possible until the order has not been dispatched.
• You can cancel your order(s) by following the simple steps mentioned below:
• Write to us at support@muftijeans.in within 24 hours of placing the order, mentioning your order number.
• Once we have received your request from your registered email id (same email id from which the order was placed), we shall process your cancellation request.
• Kindly refer to the above refund process.

Disputes: are subject to the laws and policies of the Sovereign Republic of India and will be settled as per Mumbai jurisdiction.